Frequently Asked Questions.

Does Enclozurthrillz produce her outfit?

All outfits are designed and produced by Enclozurethrillz.

Is it safe to shop online with with Enclozurethrillz?

Absolutely, We are high on maintains the highest level of security and encryption standards allowing our customers to shop seamlessly with ultimate peace of mind. You can pay with your credit/debit cards.

Can I pickup in store?

Yes absolutely can pick up in store.

Do we ship worldwide?

We ship worldwide via DHL Express or FEDEX. Please view our shipping policy for more information. Yes we do, we care about our customers and are committed to the safety and safe delivery of their purchase. Hence, we leave no room for compromise when it comes to choosing logistics partner(s) that is both affordable and reliable.

Do we have an exchange or return policy?

Please read the section for the exchange/return policy. This is also linked under every product for your reference prior to purchase.

What sizes are available?

Sizes available are UK 4 - 20 AND/OR US 6 - 18. Please check the Enclozurethrillz size chart (add link to size chart) to help ascertain your size.

What is the estimated delivery time frame?

Please check our shipping policy for more information about shipping.

Are your prices negotiable or can I get a discount?

No, they are not. Prices are fixed for purchase. To get our offers on discounts and sale, kindly look up the sale section on the store OR signup to our newsletter to stay up to date on product offerings and discounts.

Can I cancel or change my order?

Orders can be changed 2-4 hours after it has been placed. We begin processing orders immediately, for this we can’t cancel orders after the stipulated timeframe.

How do I know if the product fits?

Kindly refer to the Enclozurethrillz size chart and measurement tutorials to help determine your exact measurements. We also have our customer care representatives you can seek advice from if you’re still unsure.  It’s advisable to carefully go through the sizing parameters to ascertain your size.

Are the fabrics of good quality?

We take pride in the quality of our fabrics and designs. Essentially, fabrics vary depending on the intended style/design. Nevertheless, we remain consistent in our commitment towards quality and excellence when sourcing fabrics. Our fabrics are sourced from top-tier mills and undergo quality test prior to production. Be rest assured that we deliver top tier quality to you at affordable prices.

Does the fabrics have stretch?

Generally our fabrics have little to no stretch depending on the design and choice of fabric.

I ordered a wrong size, how do I go about making a return?

For all enquiries about returns, kindly refer to our exchange and return policies https://enclozurethrillz.com/return-policy/
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